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Forum Discussion
Anonymous
4 years ago1Password can no longer launch or uninstall or update, application error
On a Windows 10 Pro 64bit system, I am unable to launch 1password. I get the following message, "1Password.exe - Application error. The application was unable to start correctly (0xc00000e5). Click O...
1P_Claudio
1Password Team
4 years ago@rijtan That doesn't sound right at all!
Sometimes this can happen if anti-malware is installed on the machine; I see you've mentioned Malwarebytes there, but before we jump to any conclusions I think it would be best if we could look into this with you on a 1:1 basis.
Since I can not launch 1password, I can not provide the requested diagnostics data.
Not to worry, we can still get some logs from you and troubleshoot this. :+1:
Could you write in to us at support+windows@1password.com, and reply to this thread with your ticket ID? It should look something like [ABC-12345-678]
We'll then pick things up and see what's going on. :)