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Former Member's avatar
Former Member
4 years ago

1Password can't complete update and will roll back any changes

When I turned on my computer this morning, I get the message: "1Password can't complete update and will roll back any changes". It was an endless loop where I would click ok and a few moments later it would reappear. I had to uninstall 1password to get it to stop. I then restarted the PC and installed it from a fresh download (1password 8) and the same message appears. It no longer is in an endless loop, however it is the same message.

1Password Version: 8
Extension Version: Not Provided
OS Version: Windows 10 21H1

windows

6 Replies

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  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Glad to hear you were able to get it sorted @torrch! And thanks to DenalB for the assist! :smile:

    Jack

  • DenalB's avatar
    DenalB
    Super Contributor
    4 years ago

    Strange... But thanks that it works now. ;)

  • Former Member's avatar
    Former Member
    4 years ago

    Well... I just tried to install it again (4th or 5th attempt) so that I could also share a screen shot of the error... however this time it worked without an issue. Strange! I guess this issue is resolved. :)

  • DenalB's avatar
    DenalB
    Super Contributor
    4 years ago

    Which AV software you are using? Maybe there are other guys who had this issue...

  • Former Member's avatar
    Former Member
    4 years ago

    There is, but I checked the logs and nothing was being blocked. I disabled AV and tried again with the same result. Any other thoughts?

  • DenalB's avatar
    DenalB
    Super Contributor
    4 years ago

    Hi @torrch !

    Is there an Anti-Virus software which could block the update installation? Could you please check?