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Forum Discussion
1password Chrome Extension stuck "LOADING"
I sign in using the 1PassApp but when I click on the Chrome Extension it says gets stuck "loading" I have checked and I am running the CNG Key Isolation service. What else would cause this?
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1P_PeterG
Community Manager
Community ManagerHi @theredmoose 👋
There's a couple reasons this might be happening. If it's alright with you, I'd like to ask you for some diagnostics so we can determine what's going wrong with 1Password on your device.
How to send a 1Password diagnostics report
If you send us an email at support+windows@1password.com, I'll be happy to get that going!
