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jon123's avatar
jon123
New Contributor
10 months ago

1Password constantly disconnects

There are two problems I've been having a lot since moving from 1Password 7 to 1Password 8:

  1. Apple Watch unlock sometimes just doesn't come up as an option for a few hours at a time, then starts working again. This happens even when I've just used my Apple Watch to unlock my Mac.

  2. The Chrome browser extension (in Arc) just doesn't work sometimes. I can type my password, it shows it unlocks, but nothing shows up login field drop down. I then open the 1Password application, have to type my password again, then the logins show up in the browser.. But it stops working again almost immediately after this.

1Password Version: 8.10.44
Extension Version: 2.27.1
OS Version: macOS 14.6 (23G80)
Browser: Arc 1.58.1 (53264) Chromium 128.0.6613.85

browser extension
macos
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There are two problems I've been having a lot since moving from 1Password 7 to 1Password 8:

\n\n
    \n

  1. Apple Watch unlock sometimes just doesn't come up as an option for a few hours at a time, then starts working again. This happens even when I've just used my Apple Watch to unlock my Mac.

    2. \n

  2. The Chrome browser extension (in Arc) just doesn't work sometimes. I can type my password, it shows it unlocks, but nothing shows up login field drop down. I then open the 1Password application, have to type my password again, then the logins show up in the browser.. But it stops working again almost immediately after this.

    3. \n
\n\n
\n\n

1Password Version: 8.10.44
\nExtension Version: 2.27.1
\nOS Version: macOS 14.6 (23G80)
\nBrowser: Arc 1.58.1 (53264) Chromium 128.0.6613.85

","body@stringLength":"861","rawBody":"

There are two problems I've been having a lot since moving from 1Password 7 to 1Password 8:

\n\n
    \n

  1. Apple Watch unlock sometimes just doesn't come up as an option for a few hours at a time, then starts working again. This happens even when I've just used my Apple Watch to unlock my Mac.

    2. \n

  2. The Chrome browser extension (in Arc) just doesn't work sometimes. I can type my password, it shows it unlocks, but nothing shows up login field drop down. I then open the 1Password application, have to type my password again, then the logins show up in the browser.. But it stops working again almost immediately after this.

    3. \n
\n\n
\n\n

1Password Version: 8.10.44
\nExtension Version: 2.27.1
\nOS Version: macOS 14.6 (23G80)
\nBrowser: Arc 1.58.1 (53264) Chromium 128.0.6613.85

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1Password constantly disconnects","moderationData":{"__ref":"ModerationData:moderation_data:79085"},"body":"

Hello jon123! 👋

\n\n

I'm sorry that you're running into multiple issues with 1Password on your Mac. The next time one of these issue occurs, I'd like to ask you to create a diagnostics report from your Mac:

\n\n

Sending Diagnostics Reports (Mac)

\n\n

Attach the diagnostics to an email message addressed to support+forum@1password.com.

\n\n

With your email please include:

\n\n\n\n

Please send the entire file.

\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

\n\n

-Dave

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