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Former Member's avatar
Former Member
4 years ago

1Password couldn´t complete its update

Hello,
we´re using 1Password on different workstations (Windows10). Sometimes on a few machines there´s an issue with the update. If we press Retry it works fine (sometimes I had to press 2 times)
. How is this possible. We don´t use any Proxy.

1Password Version: 7.9.828
Extension Version: Not Provided
OS Version: Not Provided

windows

1 Reply

  • 1P_Claudio's avatar
    1P_Claudio
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hey @mr_it This can sometimes happen if there is anti-malware installed on your Windows PC which prevents 1Password from updating as it should.

    I'm pleased to see that you've since been able to update without further issue. Should this happen again, you're welcome to write in to us at support+windows@1Password.com. We'll then be able to work on this with you directly. :)