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Forum Discussion
1Password crashes browser on specific type of sign-in prompt
1Password often crashes the browser on sites that use the browser built-in authentication prompt. This has happened to me on multiple sites, including a qbittorrent client I have set up on a VPS, as ...
1P_Timothy
Community Manager
Community ManagerHi chill welcome to the Community! Thanks for reporting this, and my apologies for any trouble.
From some quick testing, I wasn't able to replicate this behavior on a basic Auth sign in. Have you seen this behavior in other browsers, or just Brave? I'd also like to ask where in the sign in flow does the crash occur?
Thanks again!
I've been using Brave exclusively so I haven't seen it elsewhere.
It often crashes right when I unlock 1password via touch id on my macbook. However, I think sometimes, though less often, it crashes after that, like maybe right after I autofill the form.
- 1P_Timothy
Thanks for sharing those details chill.
When you next encounter this crash, I'd like to ask you to send in a diagnostics report from 1Password in the browser. You can attach the diagnostics file to an email sent to support@1password.com. This will help the team with further investigating the issue.
Along with the diagnostics you can include a link to this thread (https://www.1password.community/discussions/1password/1password-crashes-browser-on-specific-type-of-sign-in-prompt/155944), and your username. You can reply here with your ticket ID (something like [#ABC-12345-678]), and we would be happy to help make sure your email ends up in the right place. Thanks again!
