Forum Discussion

MatiasR1's avatar
MatiasR1
New Contributor
2 years ago

1Password Desktop app quits unexpectedly

Hello,
I have the following issue. I currently have installed 1Password version 7 and decided to downloaded 1Password 8 version and install it but the following error message shows up every time I try to open the app and does not let me choose an option and can't use it. I tried to uninstall the app but does not let me do it.

Any help will be greatly appreciate. Thank you

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

windows

1 Reply

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hi there MatiasR1

    I'm not sure what version of Windows you're running from the details you provided. You'll need to be running Windows 10 or later to be able to use 1Password 8.

    If you already using Windows 10 or later, send us an email at support+forum@1password.com and you'll receive an auto-reply from 🤖 BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] – post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)

    — Grey