Forum Discussion

Former Member's avatar
Former Member
3 years ago

1password desktop snap will not launch on Ubuntu 20.04.6 LTS

The 1password desktop app will not launch on Ubuntu 20.04.6 LTS. I click the blue 1Password icon. It looks like it launches, but the desktop app never shows up. It used to work in the past. Not sure ...
linux
1P_Gem's avatar
1P_Gem
Icon for Moderator rankModerator
3 years ago

Hi @enriquejp! I'm sorry to hear that the Snap installation of 1Password isn't launching on Ubuntu. Are you able to successfully launch it from elsewhere, for example from the terminal, or does the same thing happen?

If the same thing happens, could you zip up the full logs folder at ~/.config/1Password/logs, and attach this in an email in to support+forum@1password.com so we can look into things further?

With your email please include:

Once you get a response with a Support ID, please post that number here so we can connect the dots. Thanks!