Forum Discussion

greenpig's avatar
greenpig
Occasional Contributor
2 years ago
Solved

1Password does not work with Safari profiles

The app is pretty much unusable with Safari if you use profiles. Sometimes it won't unlock, sometimes it will only unlock with the icon in the browser bar, sometimes it will unlock but nothing will f...
browser extension
  • 1P_Dave's avatar
    1P_Dave
    6 months ago

    Hello folks! 

    Our developers have released improvements to how 1Password communicates with Safari profiles in the latest versions of 1Password for Safari. Please make sure that you're running the latest versions of both macOS and 1Password for Safari: 


    If you're still seeing issues with the latest version of 1Password for Safari and macOS then I'd like to ask you to create a new diagnostics report from 1Password in your browser so that the team can identify whether you're running into a known issue and help further:

    Send a diagnostics report (browser extension)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/1password-does-not-work-with-safari-profiles/92139?topicRepliesSort=postTimeDesc
    • Your forum username: username


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

dpkonofa's avatar
dpkonofa
New Contributor
6 months ago

When is the best time to grab a diagnostics report for this issue? I'm on the latest versions (and also on the beta versions on another device) and am still having these issues. In fairness, they don't seem to be as frequent but they're definitely still happening to where I need to enable/disable the extension to get it to kick in.

Should I be grabbing the diagnostic report when it's spinning? When it's not working? After I reset the extension? Both? What is the most helpful?

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
6 months ago

dpkonofa 

Thanks for the question! You can generate the diagnostics report anytime after you reproduce the issue using these steps. 

The team can provide further direction if they need more information once they've reviewed the diagnostics report. 

-Dave