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Forum Discussion
netnothing
3 years agoOccasional Contributor
1Password doesn't autofill on the new Max.com domain
HBO Max just switched to use https://max.com and https://auth.max.com/ during a login. On my Mac using either Chrome or Safari, the 1PW extension doesn't autofill and can't autofill from the toolbar icon.
1Password Version: 1Password for Mac 8.10.6 (81006027)
Extension Version: 2.10.0 Chrome
OS Version: macOS 13.4 (22F66)
Browser:_ Chrome and Safari
23 Replies
- 1P_Evon
1Password Team
Hello dltacube, thanks for writing in. I've added you as an affected user to the known issue.
From what we can tell, this website uses some HTML elements called "Shadow DOM". Use of these elements allow one to keep the structure, style, and behaviour of certain sections on a webpage sort of 'hidden' from other sections.
Our development team is actively working on how to better handle this in the future. While we can't give an exact timeframe on a fix, any updates will be posted on our website if you are interested -> https://releases.1password.com/.
I hope that helps!
-Evon
ref: dev/core/core#22063
- dltacubeNew Contributor
Add me to it as well. Is HBO blocking this somehow?
- 1P_Dave
Moderator
I'm sorry that the issue is affecting you as well, I've added you to the internal work item open for the issue. Our team is working on releasing a fix in a future version of 1Password in the browser.
-Dave
ref: dev/core/core#22063
- CzechNew Contributor
I also have this issue. Totally aware that I can drag and drop or copy/paste my credentials, but it'd be nice to have them autofilled like everywhere else.
- ag_max
1Password Team
Hi @SamS,
I apologize for the inconvenience here, as the team is still investigating. For now, dragging and dropping your credentials will be the best workaround. I appreciate your patience here.
- Former Member
Just tried this for the first time in several months. Still not working.
- ag_max
1Password Team
Hi forumusername,
Although I have no updates to share, rest assured that our team is still investigating and they hope to provide a fix in a future release.
- forumusernameNew Contributor
Still not working after 6 months.
- steph_giles
1Password Team
I'm sorry for the disruption, I have added you as affected users to the internal issue for our development team to see.
Thank you for your patience.
ref: dev/core/core#22063
- forumusernameNew Contributor
This is still not working after almost 2 months.