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Forum Discussion
Former Member
5 years ago1password doesn't work and crashes as soon as I open it.
Device: HUAWEI Mate40
Hi all,
After updating my phone to the latest system, I was unable to open the app, Whenever I open the app, it immediately crashes. But in the previous version of Harmon...
Jack_P_1P
1Password Team
5 years agoHi @bridges,
Thanks for confirming for me. If you're able to unlock 1Password before it crashes, I'd like to ask you to create a diagnostics report from your Android device:
Sending Diagnostics Reports (Android)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/125001/1password-doesnt-work-and-crashes-as-soon-as-i-open-it#latest
- Your forum username:
bridges
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
If you aren't able to unlock 1Password prior to it crashing: If all of your 1Password data on 1Password.com is up to date, please uninstall 1Password from your phone and reinstall it and see if that helps. Thanks again!
Jack