Forum Discussion

Former Member's avatar
Former Member
5 years ago

1password doesn't work and crashes as soon as I open it.

Device: HUAWEI Mate40 Hi all, After updating my phone to the latest system, I was unable to open the app, Whenever I open the app, it immediately crashes. But in the previous version of Harmon...
android
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
5 years ago

Hi @bridges,

Thanks for confirming for me. If you're able to unlock 1Password before it crashes, I'd like to ask you to create a diagnostics report from your Android device:

Sending Diagnostics Reports (Android)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

If you aren't able to unlock 1Password prior to it crashing: If all of your 1Password data on 1Password.com is up to date, please uninstall 1Password from your phone and reinstall it and see if that helps. Thanks again!

Jack