Forum Discussion

Joelc's avatar
Joelc
Super Contributor
11 months ago

1Password Extension Does Not Unlock

I changed from an Apple Keyboard with TouchID to a Logitech Keyboard without TouchID. I now need to unlock 1Password / 1Password for Safari extension with a password rather than TouchID. Pressing...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
11 months ago

Reopening this thread to provide some more information for the community.

Currently, there exists an issue where unlocking 1Password in the browser won't work if the following conditions are met:

  • The 1Password for Mac desktop app menu bar icon is turned off.
  • App integration between the browser extension and the desktop app is turned on.
  • You choose to use your account password to unlock 1Password in the browser instead of Touch ID or your Apple Watch.

With these conditions, you'll see 1Password in the browser unlock and then lock immediately after you enter your account password into the prompt in your browser. Our developers are aware of the issue and hope to release a fix in the future.

For the time being, turning on the 1Password menu bar icon or using Touch ID / Apple Watch to unlock 1Password in the browser are the two best workarounds.

-Dave

ref: dev/core/core#30388