Forum Discussion

cyber-bacon's avatar
cyber-bacon
Frequent Contributor
5 days ago

Extension freezes on macOS

I haven't noticed this exactly on my extensions, but I have noticed that the browser has to be reset more frequently (Safari and Chrome) because the extension seems to freeze, even with 1Password Desktop App unlocked.

However, I have been seeing your issue on my iPhone -- more frequently than expected, I have had to type in my password to unlock, rather than biometrics.

macos

3 Replies

  • ChrisC1P's avatar
    ChrisC1P
    Icon for Moderator rankModerator
    5 days ago

    Hi cyber-bacon​  thank you for joining in.

    It sounds like you're using a Mac device rather than a Windows device and so I believe you're experiencing a different behaviour.

    I'd also recommend you reach out via email to to support@1password.com with a diagnostics report from the 1Password app on your iPhone as well as from the browser extension on your Mac device:

    How to send a 1Password diagnostics report

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    - A link to this thread: https://www.1password.community/discussions/1password-work/1password-chrome-extension-issue/169856

    - Your forum username: cyber-bacon

    Get back to me here with your support ID number so I can make sure your email gets to the right team.

    Let me know if you have any questions.

    -Chris

    • cyber-bacon's avatar
      cyber-bacon
      Frequent Contributor
      1 hour ago

      Thanks ChrisC1P​.  The next time I experience this issue, I will follow those steps -- I have an email draft started with the requested information.

  • HRAI's avatar
    HRAI
    New Member
    5 days ago

    My 1Password app on my Android works just fine. I only asks for the password every 14 days. I only use my fingerprint to unlock daily. The issue is with my Chrome Extension which I use way more than my phone.