Forum Discussion
1password extensions crashing on MacOS Sonoma Beta
Hi there. I'm testing 1Password on MacOS Sonoma Beta and it seems that it crashes at least in my iMac (the same problem is less present but still happens on my MacBook Pro).
It is not an Apple Silicon, both are still Intel based. The iMac is particularly slow and this may have something to do with the crashes.
Moreover, the system is crashing all the time for "WindowServer" problems. 6 times in the last day at least.
1Password Version: 1Password for Mac 8.10.9 (81009045)
Extension Version: 2.13.1 on Chrome
OS Version: MacOS 14.0
Browser: All Browsers
10 Replies
steph_giles1Password Team
Hey @"John Dyer",
I'm sorry for the trouble, are you also able to send over the details as requested above to support+forum@1password.com so we can take a closer look?
Thank you!
- steph_giles
I'm sorry for the disruption krusnof, I have located your support ticket and the team will be in touch soon.
ref: HVN-68878-847
- 1P_Dave
Moderator
Thank you for the report. Please update to the latest macOS Sonoma beta as well as 1Password for Mac version 8.10.13. If you can still reproduce the same issue after the updates then I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/comment/693713/#Comment_693713
- Your forum username:
krusnof - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
I have similar issues on the latest Sonoma & 1PW beta with the M1 chip.
It can take forever to input the password in the browser extension (across browsers), and it seems to lock me out much more frequently even when all settings in both the main app and browser extension have been disabled or set to e.g. 4 hours.
It doesn't really crash but have lots of hangs- 1P_Tommy
@ramarl
Has the slow to start behavior improved with subsequent Sonoma betas?
- 1P_Tommy
Thank you.
ref: dev/core/core#23102
ref: dev/core/core#23103 Well, it is a mix of both. First, it takes eons for 1password to open after restart (as all apps - Sonoma so far is terrible for Intel Macs, don't do it if you can). I am forced to close it and reopen it. But before that, all browser extensions (Edge Beta, Chrome, Safari) crash (it opens the tab saying 'a problem has occurred'). After the system stabilizes, the crashes do diminish.
This is my set up: 3,1 GHz 6-Core Intel Core i5 - 64 GB 2667 MHz DDR4 - Radeon Pro 575X 4 GB
- 1P_Tommy
@ramaral
Thanks for the report. I can't reproduce this on my Apple Silicon. I'll get something filed before the team on your behalf for these Intel devices. Just to clarify once again this is 1Password for Mac and not the browser extension. Because of the issue you mentioned (and all browsers) I would think that's a yes, but want to make sure so I can get the report correct. It also seems to tickle a browser issue in the back of my head. Please let me know.
