It’s Cybersecurity Awareness Month! Join our interactive training session, or learn about security and AI from 1Password experts.
Forum Discussion
Former Member
4 years ago1Password Failing to Sync
This is a section of my current log:
`WARN 2022-05-24T09:07:36.125 op_executor:invocation_loop(ThreadId(14)) [1P:op-data-layer\src\datacache.rs:355] There are items on the shelf, pending save. Th...
1P_PeterG
Community Manager
4 years agoHi @IFireflyl, sorry to learn you've run into this problem. Let's get into it!
First, I just want to let you know that I have edited the post above in order to remove your account UUID from being displayed publicly. While I don't think this posed any serious risk, better safe than sorry. OK, on to the issue.
Looking at the logs:
[1P:op-app\src\app\backend\sync.rs:78] Failed to sync account [UUID] Error: SyncFailed(HttpError(/rustc/c8dfcfe046a7680554bf4eb612bad840e7631c4b\library\core\src\result.rs:1897, IoError(IoError(connect error))))
This is pretty much what you might guess: the 1Password sync service trying and failing to sync your app, due to an HTTP connection error. Do you have a proxy or VPN running on this network (or device), by any chance? That would be a good place for us to start.