Forum Discussion

New Contributor

3 years ago

1Password Firefox extension and 1Password app on iMac not syncing, are they supposed to?

Noticing the need to edit either the Firefox extension or 1Password on iMac when making new entries. If I make a new entry on the iMac app, it needs to be duplicated on the extension, and vice versa (new entry with Firefox extension needs to be duplicated on iMac app). I switch between Safari, Firefox and Chrome browsers

1Password Version: 8.10.3
Extension Version: 2.9.0
OS Version: Mac Catalina 10.15.7
Browser:_ Firefox
Referrer: forum-search:https://1password.community/search?Search=1Password%20Firefox%20extension

macos

1 Reply

1P_Tommy
Moderator
3 years ago
soil_queen

Something sounds off for sure. I'd recommend reaching our to my colleagues email support. We may need to gather diagnostics to help troubleshoot. We do not have access to here in the community for your privacy. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

Include the following:

Your user name here in the forum. soil_queen
A link to this topic. https://1password.community/discussion/139350/1password-firefox-extension-and-1password-app-on-imac-not-syncing-are-they-supposed-to#latest

This will help us connect the dots as they say.

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1Password Firefox extension and 1Password app on iMac not syncing, are they supposed to?","moderationData":{"__ref":"ModerationData:moderation_data:118874"},"body":"

soil_queen

\n\n

Something sounds off for sure. I'd recommend reaching our to my colleagues email support. We may need to gather diagnostics to help troubleshoot. We do not have access to here in the community for your privacy. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

\n\n

Include the following:

\n\n

Your user name here in the forum. soil_queen
\nA link to this topic. https://1password.community/discussion/139350/1password-firefox-extension-and-1password-app-on-imac-not-syncing-are-they-supposed-to#latest

\n\n

This will help us connect the dots as they say.

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