Forum Discussion

cofiem's avatar
cofiem
New Contributor
5 months ago
Solved

1Password Firefox extension used to work fine, now does nothing

For approximately a week (about the last update), the 1Password Firefox extension does nothing. No prompts to fill username or password, and clicking on the 1Password icon in the browser bar seems t...
browser extension
linux
windows
  • 1P_Dave's avatar
    1P_Dave
    4 months ago

    Hello folks,

    Our developers have fixed an issue where the 1Password browser extension could become unresponsive in Firefox and cause abnormally high CPU usage. Please update to the latest version (8.11.4.27):


    Thank you for your patience as we worked to develop and release a fix. If you're still seeing issues after updating then please send an email to support@1Password.com so that our team can investigate further. 

    -Dave

DuchVeliky's avatar
DuchVeliky
New Contributor
5 months ago

I have this problem too. It occurs on several different computers where we use 1Password. Initially, disabling and re-enabling the add-on helped, but then it stopped working. I tried deleting the add-on completely and reinstalling it, and it worked for a while, but then stopped again. The Windows application works fine, but there is a major problem in Firefox 140.0.4. It works in other browsers. 

But it seems to me that other add-ons are also freezing. For example, I have vidIQ Vision, and I can't click on it, and I tried to install NordPass so that I would have its icon next to it, but I can't click on it either.