Forum Discussion

cofiem's avatar
cofiem
New Contributor
5 months ago
Solved

1Password Firefox extension used to work fine, now does nothing

For approximately a week (about the last update), the 1Password Firefox extension does nothing. No prompts to fill username or password, and clicking on the 1Password icon in the browser bar seems t...
browser extension
linux
windows
  • 1P_Dave's avatar
    1P_Dave
    4 months ago

    Hello folks,

    Our developers have fixed an issue where the 1Password browser extension could become unresponsive in Firefox and cause abnormally high CPU usage. Please update to the latest version (8.11.4.27):


    Thank you for your patience as we worked to develop and release a fix. If you're still seeing issues after updating then please send an email to support@1Password.com so that our team can investigate further. 

    -Dave

GaryH's avatar
GaryH
Occasional Contributor
5 months ago

I am having the same problem (same version too). I also tried disabling extension and re-installing. Please fix bc I now need to use a different browser. 

I noticed that the 1password icon looks different than it used to (see attached). The black outer ring is missing (it is still there within Edge).

egerlach's avatar
egerlach
New Contributor
5 months ago

I was having a seemingly related problem, and I uninstalled the current version, and then installed version 8.10.82.29 from the 1Password Firefox Extension Version History Page (https://addons.mozilla.org/en-US/firefox/addon/1password-x-password-manager/versions/), and that is working for me. (You also have to Manage Extension and disable auto-updates for 1password until they fix it)

  • DuchVeliky's avatar
    DuchVeliky
    New Contributor
    5 months ago

    Thanks :) I'll test it.

    • GaryH's avatar
      GaryH
      Occasional Contributor
      5 months ago

      I noticed that it is working today and I had not done anything. The black ring around the icon is back. If it stops working, I will follow your instructions. 

      Thanks.

      • GaryH's avatar
        GaryH
        Occasional Contributor
        5 months ago

        Unfortunately, the "working today" comment from yesterday only worked for 1 day. It stopped by today. So, I followed DuchVeliky suggestion to go back to version 8.10.82.29. Currently, it is working, but I do not know for how long.