Forum Discussion

cofiem's avatar
cofiem
New Contributor
5 months ago
Solved

1Password Firefox extension used to work fine, now does nothing

For approximately a week (about the last update), the 1Password Firefox extension does nothing. No prompts to fill username or password, and clicking on the 1Password icon in the browser bar seems t...
browser extension
linux
windows
  • 1P_Dave's avatar
    1P_Dave
    4 months ago

    Hello folks,

    Our developers have fixed an issue where the 1Password browser extension could become unresponsive in Firefox and cause abnormally high CPU usage. Please update to the latest version (8.11.4.27):


    Thank you for your patience as we worked to develop and release a fix. If you're still seeing issues after updating then please send an email to support@1Password.com so that our team can investigate further. 

    -Dave

GaryH's avatar
GaryH
Occasional Contributor
5 months ago

Is the beta release safe to use now or should we wait until it has been fully tested?

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
5 months ago

GaryH​ 

Thanks for the question! The beta version is safe to use and has been tested but you might run into more bugs with the beta version than with the stable version. 

If you'd like to wait for the fix to land in the stable version then that's completely fine, we hope to release the fix as soon as possible. 

-Dave

  • GaryH's avatar
    GaryH
    Occasional Contributor
    5 months ago

    Ok. Please let us know when the stable version is available 

    • 1P_SimonH's avatar
      1P_SimonH
      Icon for Community Manager rankCommunity Manager
      5 months ago

      Hi GaryH,

      The new version is available as of today, so please give it a try and report back!

      • GaryH's avatar
        GaryH
        Occasional Contributor
        4 months ago

        So far, it is working. Thanks.