Forum Discussion

New Contributor

9 months ago

How to associate a credentials with an app?

I have an account in Banorte (it's a Mexican bank). I keep my credentials (login/password) to it in 1password. It works fine on their website https://www.banorte.com. They also have an app, Banorte Móvil https://apps.apple.com/mx/app/banorte-movil/id374817863. And if the app asks for the password I can successfully open 1password, but 1password cannot find the credentials automatically. I have to search it every time and then 1password complain "1Password can't verify the app or website should have access to your Banorte login."

How can I associate the credentials to the app so 1password could find it automatically and I don't have to confirm the exception every time?

1Password Version: 8.10.48
Extension Version: Not Provided
OS Version: iOS 18.1
Browser: Not Provided

11 Replies

steph_giles
1Password Team
3 years ago
Thanks for the update HelenBubz, it's always the way!

Please let us know if there's anything else we can help with at all.
HelenBubz
Dedicated Contributor
3 years ago
Murphey's Law kicked in as I got in, no problems. Such is life and computers!!!!!!!!
steph_giles
1Password Team
3 years ago
Hi again HelenBubz,

When you visit a sign up form you should see an inline menu suggestion appear beneath the field with a generated password. Can you confirm if this is the case? Here's our test website you can try it on: https://fill.dev/form/registration-email.

Let us know how you get on!
HelenBubz
Dedicated Contributor
3 years ago
I'd love it if it would auto-generate passwords as well as opening websites. Ever since I switched from 1Password 7 to 8 I've had nothing but problems with logins. I've been posting the issues and people have been very helpful.
Former Member
3 years ago
Hi HelenBubz, I'm glad things are working better. Let us know if you have any other questions or run into any other issues!
HelenBubz
Dedicated Contributor
3 years ago
Sorry steph_giles for not getting back to you earlier.
1Password 8 suddenly started behaving itself -- bar generating passwords on the fly. I have to create then every time I find I need a new log in. Then when I switch to 1Password to put the new log in details I find it has created a password!!
steph_giles
1Password Team
3 years ago
Hi HelenBubz,

It seems like 1Password in your browser is having a hard time connecting with your 1Password app. Can you give these steps a try:

Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".

Quit Safari by right clicking its icon in the Dock and selecting "Quit".

Open and unlock 1Password.

Open Safari and test if it is working properly.

Let me know how you get on.
HelenBubz
Dedicated Contributor
3 years ago
this is what happens when I click the locked 1Password icon on the browser when 1Password is shut but I cannot get it to show the sign in for my Master Password

The url is
https://signin.ebay.co.uk/ws/eBayISAPI.dll?SignIn&ru=https%3A%2F%2Fwww.ebay.co.uk%2Fmys%2Foverview%3Fmsfgzusjvavxzb6oxyxikxeewy%3Ddpjiob7iabbejobn25bomldare
steph_giles
1Password Team
3 years ago
HelenBubz

Can you let me know what happens when you click on that locked 1Password icon in your screenshot? Are you able to enter your password and see your items?

Could you also send me the URL for the website in your screenshot so I can take a closer look?

Thank you!
HelenBubz
Dedicated Contributor
3 years ago
Hi steph_giles Another thing that's ** not ** happening these days is that 1Password isn't generating passwords. Can't be sure when that started, but it's a real nuisance, having to do it manually again. I'm coming up with some decent passwords though!

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for Chrome: \"This extension might have been corrupted\"","id":"message:93654","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:93654","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:93654"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:93654"},"body":"

It's quite frustrating when every couple of weeks the extension magically corrupts itself and I have to reinstall it in the browser (see below).

\n\n

1Password Version: 8.9.13
\nExtension Version: 2.5.2
\nOS Version: 12.1
\nBrowser:_ Chrome

","body@stringLength":"652","rawBody":"

It's quite frustrating when every couple of weeks the extension magically corrupts itself and I have to reinstall it in the browser (see below).

\n\n

1Password Version: 8.9.13
\nExtension Version: 2.5.2
\nOS Version: 12.1
\nBrowser:_ Chrome

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1Password for Chrome: \"This extension might have been corrupted\"","moderationData":{"__ref":"ModerationData:moderation_data:93655"},"body":"

@mrloop

\n\n

You indicated you are using 12.1. Please update to 12.6.2 and let us know if the trouble continues. If so, we'll have a firm place to work from as we dig deeper. Off-hand are you syncing your extensions? This vaguely sounds like an issue in the back of my mind that related to that. I could be wrong though. I'll let our wonderful extensions folks better assist you if needed.

\n\n

 Apple Support - Keep your Mac up to date

\n\n

After updating if the trouble continues please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

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