Forum Discussion

Anonymous's avatar
Anonymous
3 years ago

1Password for Mac 8.10.1 (81001019) Touch ID Enabled, App Never Offers- Requires Password Everytime

For weeks now, the app requires I enter my Master Password during each and every use of 1Password, it used to use Touch ID. Setting for Touch ID enabled, as it has been. Ask for Master PW is set to o...
macos
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
3 years ago

@FiberNut

Thanks for checking that – you'd be surprised how often that's the cause. It sounds like it'll be better if we can see what's going on with 1Password behind the scenes, so I'd like to ask you to create a diagnostics report from your Mac:

☞ Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!