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Forum Discussion
1Password for Safari is offline when using the Testflight beta version of the iOS app
I’ve tested on a handful of devices and all of them now have a red cloud icon with a strike through on the extension in Safari. They don’t appear to receive any updates from the installed application...
1P_Tommy
Moderator
Moderator@BaronKrause
That would seem to indicate you are in an offline condition. Are you using any VPN's or Proxies? To help us troubleshoot I'd like to ask you to create a diagnostics report from your device:
- Open 1Password.
- Tap your 1Password account icon from the 1Password home screen.
- Tap Settings.
- Tap Help.
- Click Send Diagnostics.
Attach the diagnostics to an email message addressed to support+forum@1password.com.
- Your forum username:
BaronKrause A link to this thread:
https://1password.community/discussion/140271/1password-safari-extension-showing-red-cloud-connection-error-since-ios-16-5#latestPlease do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
