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Former Member's avatar
Former Member
3 years ago

1Password for Safari is offline when using the Testflight beta version of the iOS app

I’ve tested on a handful of devices and all of them now have a red cloud icon with a strike through on the extension in Safari. They don’t appear to receive any updates from the installed application...
ios
tmchow's avatar
tmchow
Occasional Contributor
3 years ago

1P_Dave 1P_Tommy

I’m also seeing this exact issue. Working fine until very recently.

1Password 8 iOS app works fine but safari extension showing me constant warning modal. Tapping lock doesn’t do anything and tapping cancel just dismisses the modal. Cannot fix this.

I submitted my diagnostics per directions above and my confirmation # is

[#TYD-46281-168]

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for Safari is offline when using the Testflight beta version of the iOS app","id":"message:44494","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:44494","revisionNum":1,"repliesCount":21,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:44494"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:44494"},"body@stripHtml({\"truncateLength\":200})":" I’ve tested on a handful of devices and all of them now have a red cloud icon with a strike through on the extension in Safari. They don’t appear to receive any updates from the installed application...","body@stringLength":"497","rawBody":"

I’ve tested on a handful of devices and all of them now have a red cloud icon with a strike through on the extension in Safari. They don’t appear to receive any updates from the installed application either, only showing the entries that they had access too presumably before the update. It started right around the 16.5 iOS update.

\n\n
\n\n

1Password Version: 18.10.7
\nExtension Version: Not Provided
\nOS Version: IOS 16.5
\nBrowser:_ Safari

\n","kudosSumWeight":0,"postTime":"2023-05-20T05:28:03.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:ios","text":"ios","time":"2025-01-27T11:33:30.736-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:44494_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":440},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

I’ve tested on a handful of devices and all of them now have a red cloud icon with a strike through on the extension in Safari. They don’t appear to receive any updates from the installed application either, only showing the entries that they had access too presumably before the update. It started right around the 16.5 iOS update.

\n\n
\n\n

1Password Version: 18.10.7
\nExtension Version: Not Provided
\nOS Version: IOS 16.5
\nBrowser:_ Safari

"},"Conversation:conversation:44494":{"__typename":"Conversation","id":"conversation:44494","solved":false,"topic":{"__ref":"ForumTopicMessage:message:44494"},"lastPostingActivityTime":"2023-05-26T09:36:16.000-07:00","lastPostTime":"2023-05-26T09:36:16.000-07:00","unreadReplyCount":21,"isSubscribed":false},"ModerationData:moderation_data:44494":{"__typename":"ModerationData","id":"moderation_data:44494","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:44494_1":{"__typename":"Revision","id":"revision:44494_1","lastEditTime":"2023-05-20T05:28:03.000-07:00"},"ForumReplyMessage:message:44500":{"__typename":"ForumReplyMessage","id":"message:44500","conversation":{"__ref":"Conversation:conversation:44494"},"author":{"__ref":"User:user:10548"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:44494/message:44500","revisionNum":1,"uid":44500,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: 1Password for Safari is offline when using the Testflight beta version of the iOS app","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:44500"},"parent":{"__ref":"ForumTopicMessage:message:44494"},"body":"

1P_Dave 1P_Tommy

\n\n

I’m also seeing this exact issue. Working fine until very recently.

\n\n

1Password 8 iOS app works fine but safari extension showing me constant warning modal. Tapping lock doesn’t do anything and tapping cancel just dismisses the modal. Cannot fix this.

\n\n

\n\n

I submitted my diagnostics per directions above and my confirmation # is

\n\n

[#TYD-46281-168]

","body@stringLength":"1123","rawBody":"

\n\n

I’m also seeing this exact issue. Working fine until very recently.

\n\n

1Password 8 iOS app works fine but safari extension showing me constant warning modal. Tapping lock doesn’t do anything and tapping cancel just dismisses the modal. Cannot fix this.

\n\n

\n\n

I submitted my diagnostics per directions above and my confirmation # is

\n\n

[#TYD-46281-168]

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