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Former Member's avatar
Former Member
3 years ago

1Password for Safari is offline when using the Testflight beta version of the iOS app

I’ve tested on a handful of devices and all of them now have a red cloud icon with a strike through on the extension in Safari. They don’t appear to receive any updates from the installed application...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @DudeThatsErin! 👋

I'm sorry that you're unable to unlock the Safari extension. Are you able to log in to your 1Password account on 1Password.com (in Safari on your iPhone, not the app)?

If you can then can you try the following steps:

  1. Fully close Safari on iOS.
  2. Fully close 1Password on iOS.
  3. Open and unlock the main 1Password app from your home screen.
  4. Open Safari and go to any webpage.
  5. Tap on the AA icon in the address bar.
  6. Tap on 1Password in the menu.
  7. Follow the prompt to unlock 1Password for Safari with your account password.

Does this resolve the issue? If it doesn't then can you tell me the specific error message that you see?

-Dave