Getting started with 1Password for your growing team, or refining your setup? Our Secured Success quickstart guide is for you.
Forum Discussion
1Password for Safari is offline when using the Testflight beta version of the iOS app
I’ve tested on a handful of devices and all of them now have a red cloud icon with a strike through on the extension in Safari. They don’t appear to receive any updates from the installed application...
1P_Dave
Moderator
Moderator@DudeThatsErin
I'm sorry that the steps didn't work. To investigate further, I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/140371/1password-safari-extension-on-ios-16-5-not-logging-in
- Your forum username:
DudeThatsErin - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
