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Former Member's avatar
Former Member
2 years ago

1Password for Safari isn't working reliably on macOS Sonoma

I have been a 1Password user for more years than I can count. I use 1Password personally and for business, Mac and Windows. Updated to Sonoma and 1Password is not working well, if at all, many times. 1Password for Safari-non-existent. The software used to be ready for updates ahead of time or immediately afterwards but not so much lately. I pay a rather large monthly fee and am considering looking elsewhere. Anyone have a recommendation for alternative managers?


1Password Version: 8.10.16
Extension Version: 2.15.1
OS Version: 14.0
Browser: Safari

19 Replies

  • elDub's avatar
    elDub
    New Contributor

    I'm not trying to "pile onto" things, but I do have to say that 1Password within Safari on macOS Sonoma has been a terrible experience for the past month or so. (I'm also a 1Password for Business user.) I wish I could produce repeatable examples, but even that is challenging.
    * The in-form icon is very erratic as to whether it shows up, and if it does it frequently doesn't respond to clicks.
    * The toolbar trigger usually works, but even that sometimes requires me to restart Safari.

    I'd love to provide my computer and time to 1Password to share what is happening if that could help.

  • Former Member's avatar
    Former Member

    **Okay--nevermind! It just now started working again, (although I hadn't done anything between the time of my post and just trying to log into the website I'd been using to test on again)--and this time it worked on that website, as well as a few others I just tried. Who knows why?

    I am having the same problem. Based on suggestions from a different post, I cleared my complete Safari history, uninstalled and then reinstalled the extension, and although this time the extension did finally unlock, no log-in or password suggestions appear on any website. It also won't "auto-fill" on any website. This all started after my recent update to the public beta of macOS 14.2

  • Former Member's avatar
    Former Member

    I have followed these directions, it made no difference. Any other trouble-shooting tips?

  • Former Member's avatar
    Former Member

    It will Autofill from the icon but no Suggestions

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team

    Hey @jheath,

    I'm sorry to hear about the trouble. Just to confirm, what exact steps are you taking when using 1Password to Autofill? Do you have any issues clicking the 1Password icon in Safari's toolbar and then clicking the "Autofill" button? Does your Login items not appear as suggestions to Autofill below a username/email/password field?

    Looking forward to hearing back.

    -Evon

  • Former Member's avatar
    Former Member

    All off. Already checked that.

  • kevin_li's avatar
    kevin_li
    Icon for 1Password Team rank1Password Team

    @jheath

    Can you confirm if the built-in password manager of Safari is enabled? It might happen with the upgrade to Sonoma and it would interfere with 1Password in Safari. Here're the steps:

    1. Open Safari and click Safari in the menu bar
    2. Choose Settings.
    3. Click the AutoFill icon.
    4. Turn off all the AutoFill web forms settings.

    Let me know if that helps.

    -- Kevin

  • Former Member's avatar
    Former Member

    The primary issue has occurred after updating to Sonoma on multiple computers. The Safari extension Autofill has not worked reliably and now doesn't work at all. I have Uninstalled and Re-Installed. It works somewhat for a little while then doesn't work at all.

  • @jheath

    Please describe your issue and we'll try to be of assistance.