1Password for Safari not communicating with the desktop app [FIXED]

I am having the same problem. 1Password on Mac with Safari, the extension keeps locking even though I have that disabled. Very annoying!

Hi @""kevin.li",

Yes, I can use Touch ID to unlock the 1Password desktop app. It's only 1Password for Safari that requires entering my password.

Thanks for the explanation -- now I understand that the connection issue is responsible for that.

David

Hi magnmike,

We've identified a connection problem between the 1Password for Safari web extension and the 1Password for Mac desktop app, which is causing 1Password for Safari to require a separate unlock from the desktop app. Our development team is working on a fix, though I don't have an exact timeline for when it will be available. You can monitor the status of this issue here:

• 1Password Status - Shared Lock State not working in Safari

In the meantime, the connection should work properly in other supported browsers, such as Chrome or Firefox. I apologize for the inconvenience and any confusion this may have caused, and I appreciate your understanding.

-Kevin

Hi JerrySG & benmattison ,

You can monitor the status of this issue here:

• 1Password Status - Shared Lock State not working in Safari

Hopefully, the fix will come soon.

-Kevin

ihunter

Hi everyone,

We've identified a connection problem between the 1Password for Safari web extension and the 1Password for Mac desktop app, which is causing 1Password for Safari to require a separate unlock from the desktop app. Our development team is working on a fix, though I don't have an exact timeline for when it will be available. You can monitor the status of this issue here:

• 1Password Status - Shared Lock State not working in Safari

In the meantime, the connection should work properly in other supported browsers, such as Chrome or Firefox. I apologize for the inconvenience and any confusion this may have caused, and I appreciate your understanding.

-Kevin

Hi everyone,

We've identified a connection problem between the 1Password for Safari web extension and the 1Password for Mac desktop app, which is causing 1Password for Safari to require a separate unlock from the desktop app. Our development team is working on a fix, though I don't have an exact timeline for when it will be available. You can monitor the status of this issue here:

• 1Password Status - Shared Lock State not working in Safari

In the meantime, the connection should work properly in other supported browsers, such as Chrome or Firefox. I apologize for the inconvenience and any confusion this may have caused, and I appreciate your understanding.

-Kevin

Hi SandorF ,

We've identified a connection problem between the 1Password for Safari web extension and the 1Password for Mac desktop app, which is causing 1Password for Safari to require a separate unlock from the desktop app. Our development team is working on a fix, though I don't have an exact timeline for when it will be available. You can monitor the status of this issue here:

• 1Password Status - Shared Lock State not working in Safari

In the meantime, the connection should work properly in other supported browsers, such as Chrome or Firefox. I apologize for the inconvenience and any confusion this may have caused, and I appreciate your understanding.

-Kevin

DavidB

I can see that my colleague answered your email request.

I'm sorry that I might misunderstood your issue from the thread above. May I confirm if you can use Touch ID to unlock your 1Password desktop app?

Because the biometric unlock feature is from the 1Password desktop app. So, it is expected that you cannot utilize biometric methods to unlock the 1Password for Safari web extension due to the current connection issue.

-Kevin

I'm having issues with Touch ID in the extension. It had disappeared completely in extension and app. I followed previous steps to shut down Mac, reset Touch ID in both Mac settings and 1Password. It reappears in app, but not in extension. Also extension no longer mirroring status of app (unlocked, etc)

1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: Sonoma 14.6.1
Browser: Safari

Thanks for you quick response. Appreciate it. Hopefully fix doesn't take too long.