Forum Discussion

Nekoninda's avatar
Nekoninda
Frequent Contributor
2 years ago

1Password for Safari not fully opening, usually

In Safari, when 1Password is locked, the 1Password icon at the top of each Safari window shows a lock icon, just as it should. I click on that 1Password icon in the Safari window. A pop-up appears, with a large blue button which says 'Open 1Password'. 80% of the time, this window sits there, unchanging, covering the upper left quadrant of the Safari window. 20% of the time, and a second window pops up, with the heading '1Password is trying to unlock the browser extension.' This second pop-up has a field labeled 'Enter your password'. Sometimes the cursor is active in that password field, and sometimes it isn't.

In the 80% of the time when only one pop-up window appears, clicking the 'Open 1Password' button will open the second pop-up, with the password field. After I type in my password, the pop-ups close. The icon at the top of the Safari window still shows the lock icon. It looks as though nothing has happened. But if I click on the 1Password icon at the top of the Safari window one additional time, a different pop-up will open, showing a field labeled 'Search 1Password', and perhaps showing me the password information for the webpage I am on. At that same moment, the lock icon will disappear from the 1Password icon in Safari.

I am hopeful that this isn't how 1Password for Safari is supposed to work. It was more reliable and took several fewer clicks, several months ago. Are other Safari users seeing this problem? I think the problems may have started with Safari 17.4. Is there a solution, to get more streamlined functionality from 1Password in Safari?

1Password Version: 8.10.30
Extension Version: 2.22.1
OS Version: macOS 12.7.4
Browser: Safari 17.4.1

browser extension

3 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Nekoninda

    Thank you for posting the Support ID. Your email has made it to the right team and one of my colleagues will send you a reply as soon as possible.

    Since we have a communications channel open via email now, I'm closing this thread. 🙂

    -Dave

    ref: ULR-49818-325

  • Nekoninda's avatar
    Nekoninda
    Frequent Contributor
    2 years ago

    Thanks for taking the time to contact the 1Password Customer Experience Team.
    This is an automated message to let you know that we have received your inquiry and are working as quickly as possible to get back to you.

    Your support ticket ID is ULR-49818-325.

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hello Nekoninda! Thank you for writing in.

    I'm sorry to hear about the problem you're running into with 1Password. It sounds like 1Password for Safari is experiencing trouble communicating with the 1Password desktop app.

    So that I can take a closer look at the issue, I’d like to request that you send us some information to mailto:support+forum@1Password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/145631
    • Your forum username: Nekoninda
    • A diagnostics report and a console log:
    • First, please recreate the issue you're experiencing.
    • Then save a console log for 1Password in the browser using the steps here -> https://support.1password.com/cs/extension-console-log/
    • Lastly, generate a diagnostic report from the 1Password app (desktop app) using the steps here -> https://support.1password.com/diagnostics/
    • Attach both files to your email.

    After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

    We look forward to assisting you further.

    -Evon