Forum Discussion

Occasional Contributor

4 years ago

Apple Watch Unlock not unlocking

Hi In the Preferences for 1Password I have checked "Unlock using Apple Watch". So when I wish to use a password I go through the procedure to unlock with my watch. The watch does respond with the ...

ios

ag_chantelle

1Password Team

4 years ago

Thanks for giving those steps a try gussic. I'd like to ask you to grab a diagnostics report and console log from Safari for us. You can follow the steps below to collect the console details:

Open Safari.
Choose "Safari > "Preferences" > "Advanced" in the menu bar.
Click "Show Develop menu in menu bar"
Choose "Develop > Web Extension Background Pages > 1Password for Safari"
Press Command + A to select everything, and then right click, "Save as" to generate a file.

Send the diagnostics and log to us at support+x@1password.com with a link to our current discussion. One of our team members will have a look and let you know what we find.

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Does anyone else find the the new 1Password for Safari extension slow compared to the extension that was bundled with the 1Password 7 macOS desktop app?

\n\n

1Password Version: 1Password for Mac 8.2.0-56.BETA
\nExtension Version: 2.0.6 (20170)
\nOS Version: macOS 11.4

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Does anyone else find the the new 1Password for Safari extension slow compared to the extension that was bundled with the 1Password 7 macOS desktop app?

\n\n

1Password Version: 1Password for Mac 8.2.0-56.BETA
\nExtension Version: 2.0.6 (20170)
\nOS Version: macOS 11.4

"},"Conversation:conversation:61823":{"__typename":"Conversation","id":"conversation:61823","solved":false,"topic":{"__ref":"ForumTopicMessage:message:61823"},"lastPostingActivityTime":"2021-10-05T14:24:27.000-07:00","lastPostTime":"2021-10-05T14:24:27.000-07:00","unreadReplyCount":24,"isSubscribed":false},"ModerationData:moderation_data:61823":{"__typename":"ModerationData","id":"moderation_data:61823","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:61823_1":{"__typename":"Revision","id":"revision:61823_1","lastEditTime":"2021-08-17T23:00:46.000-07:00"},"ForumReplyMessage:message:61841":{"__typename":"ForumReplyMessage","id":"message:61841","conversation":{"__ref":"Conversation:conversation:61823"},"author":{"__ref":"User:user:16894"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:61823/message:61841","revisionNum":1,"uid":61841,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: 1Password for Safari slow","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:61841"},"parent":{"__ref":"ForumTopicMessage:message:61823"},"body":"

Thanks for giving those steps a try gussic. I'd like to ask you to grab a diagnostics report and console log from Safari for us. You can follow the steps below to collect the console details:

\n\n

Open Safari.
Choose \"Safari > \"Preferences\" > \"Advanced\" in the menu bar.
Click \"Show Develop menu in menu bar\"
Choose \"Develop > Web Extension Background Pages > 1Password for Safari\"
Press Command + A to select everything, and then right click, \"Save as\" to generate a file.

\n\n

Send the diagnostics and log to us at support+x@1password.com with a link to our current discussion. One of our team members will have a look and let you know what we find.

","body@stringLength":"1082","rawBody":"

Thanks for giving those steps a try . I'd like to ask you to grab a diagnostics report and console log from Safari for us. You can follow the steps below to collect the console details:

\n\n

Open Safari.
Choose \"Safari > \"Preferences\" > \"Advanced\" in the menu bar.
Click \"Show Develop menu in menu bar\"
Choose \"Develop > Web Extension Background Pages > 1Password for Safari\"
Press Command + A to select everything, and then right click, \"Save as\" to generate a file.

\n\n

Send the diagnostics and log to us at support+x@1password.com with a link to our current discussion. One of our team members will have a look and let you know what we find.

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