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Former Member
2 years ago

1Password gives an error when attempting to import CSV File

Greetings,
1. First problem as per instructions it says = "Click “A different password manager”. Unable to find that.
2. then click Continue.
2. Click on Import
3. From File
4. Add File
5. File saved as UTC-8
6. Shows "Import Failed, 1Password couldn't import the data. The file may be in the wrong format"
7. File send to support
8. I checked the file on Notepad, there is a coma after each entry, didn't see any issues.

1Password Version: 8.10.7
Extension Version: 2.11.0
OS Version: windows
Browser:_ chrome and firefox
Referrer: forum-search:https://1password.community/search?Search=Import%20CSV%20File%20gives%20an%20error

windows

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  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hi there @JoeIsNew

    I can see you've emailed us about this issue, so we'll continue troubleshooting with you there, and I'll close this thread to avoid duplicating the work. :)

    — Grey

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Greetings,
\n1. First problem as per instructions it says = \"Click “A different password manager”. Unable to find that.
\n2. then click Continue.
\n2. Click on Import
\n3. From File
\n4. Add File
\n5. File saved as UTC-8
\n6. Shows \"Import Failed, 1Password couldn't import the data. The file may be in the wrong format\"
\n7. File send to support
\n8. I checked the file on Notepad, there is a coma after each entry, didn't see any issues.

\n\n
\n\n

1Password Version: 8.10.7
\nExtension Version: 2.11.0
\nOS Version: windows
\nBrowser:_ chrome and firefox
\nReferrer: forum-search:https://1password.community/search?Search=Import%20CSV%20File%20gives%20an%20error

","body@stringLength":"767","rawBody":"

Greetings,
\n1. First problem as per instructions it says = \"Click “A different password manager”. Unable to find that.
\n2. then click Continue.
\n2. Click on Import
\n3. From File
\n4. Add File
\n5. File saved as UTC-8
\n6. Shows \"Import Failed, 1Password couldn't import the data. The file may be in the wrong format\"
\n7. File send to support
\n8. I checked the file on Notepad, there is a coma after each entry, didn't see any issues.

\n\n
\n\n

1Password Version: 8.10.7
\nExtension Version: 2.11.0
\nOS Version: windows
\nBrowser:_ chrome and firefox
\nReferrer: forum-search:Import CSV File gives an error

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File saved as UTC-8 \n6. Shows \"Import Failed, 1Password couldn't import the data. The file may be in the wrong format\" \n7. File send to support \n8. I checked the file on Notepad, there is a 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1Password gives an error when attempting to import CSV File","moderationData":{"__ref":"ModerationData:moderation_data:126656"},"body":"

Hi there @JoeIsNew

\n\n

I can see you've emailed us about this issue, so we'll continue troubleshooting with you there, and I'll close this thread to avoid duplicating the work. :)

\n\n

— Grey

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