Forum Discussion

Dedicated Contributor

3 years ago

Passkeys do not work with Microsoft 365

When I go to add PassKeys to my MIcrosoft 365 portal it fails at the last step. https://mysignins.microsoft.com/security-info Same error in Chrome and Brave. I was able to cancel the...

browser extension

Former Member

4 years ago

Hi Stu707!

Can you please try quitting 1Password completely (right-click on 1Password mini in the menu bar at the top right of your screen > Quit 1Password Completely), and then relaunch 1Password?

It might be worth quitting and relaunching Firefox once too, in case quitting 1Password alone wasn't enough.

1P_Tommy
Moderator
3 years ago
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soil_queen

Something sounds off for sure. I'd recommend reaching our to my colleagues email support. We may need to gather diagnostics to help troubleshoot. We do not have access to here in the community for your privacy. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

Include the following:

Your user name here in the forum. soil_queen
A link to this topic. https://1password.community/discussion/139350/1password-firefox-extension-and-1password-app-on-imac-not-syncing-are-they-supposed-to#latest

This will help us connect the dots as they say.

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","kudosSumWeight":0,"postTime":"2021-08-13T23:05:46.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:52922_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":46},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":"","seoTitle":"","seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

1password icon in Firefox does not respond when I click it. Icon blinks. Updates to 1Passowrd are authorized in Firefox.

1Password Version: 7.8.7
Extension Version: 4.7.5.90
OS Version: 11.5

"},"Conversation:conversation:52922":{"__typename":"Conversation","id":"conversation:52922","solved":false,"topic":{"__ref":"ForumTopicMessage:message:52922"},"lastPostingActivityTime":"2025-02-11T15:16:21.694-08:00","lastPostTime":"2021-08-16T23:30:32.000-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:52922":{"__typename":"ModerationData","id":"moderation_data:52922","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:52922_2":{"__typename":"Revision","id":"revision:52922_2","lastEditTime":"2025-02-11T15:16:21.694-08:00"},"ForumReplyMessage:message:52923":{"__typename":"ForumReplyMessage","id":"message:52923","conversation":{"__ref":"Conversation:conversation:52922"},"author":{"__ref":"User:user:-1"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:52922/message:52923","revisionNum":1,"uid":52923,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: 1Password icon not working in Firefox","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:52923"},"parent":{"__ref":"ForumTopicMessage:message:52922"},"body":"

Hi Stu707!

\n\n

Can you please try quitting 1Password completely (right-click on 1Password mini in the menu bar at the top right of your screen > Quit 1Password Completely), and then relaunch 1Password?

\n\n

It might be worth quitting and relaunching Firefox once too, in case quitting 1Password alone wasn't enough.

","body@stringLength":"535","rawBody":"

Hi !

\n\n

Can you please try quitting 1Password completely (right-click on 1Password mini in the menu bar at the top right of your screen > Quit 1Password Completely), and then relaunch 1Password?

\n\n

It might be worth quitting and relaunching Firefox once too, in case quitting 1Password alone wasn't enough.

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