Forum Discussion
1Password in the Browser (1Password X Extension) Does Not Fill SoFi Password
Not sure what has happened, but the 1Password Browser extension (1PasswordX) does not fill in the password field for SoFi. It does fill in the username. Not sure exactly when it stopped working, but it's definitely not doing so on my Mac or iPad. The older extension fills in the site just fine. Is anyone else having this problem?
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
19 Replies
ag_chantelle1Password Team
I'm having some trouble replicating the behaviour you're seeing. The site fills on both the stable and beta versions of 1Password in my browser. I also tried saving a new Login and it worked as expected. Can you confirm the steps you've taken to create a new Login? Do you have the same experience as illustrated in my recording here?
Ok, this is now broken again (extension 2.1.3). Saving a new login doesn't work as well. It will now only fill in the email address. Extension that comes with 1password 7 still works fine.
- ag_chantelle
You're right, there should be no difference in behaviour regardless of which browser you're using. The new version of 1Password uses a different "brain" to autofill your credentials. So you will still notice some minor variations in filling behaviour when compared to the companion app extension or the Safari App Extension, which comes built in with the 1Password 7 desktop app. For any browsers that use the new version, filling behaviour will be universal.
Normally that would make sense. However, in this case it doesn't because the old login works with the 1Password 7 extension for Mac. It does not work with the 1Password X extension. Creating a new login works in both the 1Password 7 extension as well as the 1Password X extension. While HTML elements can and do change, I would expect it to break in both extensions and not one or the other.
- ag_chantelle
It's tough to say, with certainty, what changed on the site. Often sites may change the specific URL or HTML attributes assigned to the specified field. Saving a new Login with the corrected HTML attributes associated will usually get things working again.
That appears to work. Creating a new login item and replacing the old one, it now works correctly. Any particular reason why I needed to create a new login?
Nhat_NguyenHello tezgno,
Thank you very much for the link. The 1Password in the browser does not seem to have trouble saving and filling both email and password fields for me. Could you please try these steps to create a new login manually for your site and see how it works?
Go to your website > Enter your Email and Password > Right-click on the 1Password icon on your browser's toolbar > Select "Save Login" > Click on "Update login" > Select "Save new item" > Save.
Refresh the page and try filling using the new item.
If the new login item works, you can move the old item to the trash.
https://www.sofi.com/login/
Hi tezgno!
Can you please share a full URL to this page, so we can make sure we test the same form? Thank you!
