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Anonymous's avatar
Anonymous
3 years ago

1Password inconsistently working with Windows Hello + TPM enabled

This has been happening forever since the feature has come out and I've decided to submit the report today. For whatever reason, I can go 4 restarts in a row with Windows Hello working fine upon la...
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
3 years ago

Hello @lumin8! Please excuse the delay in our response. I'm sorry to hear that have been experiencing issues with Enhanced Windows Hello in 1Password 8.

We're aware of some customers being asked to enter the account password again, as mentioned. The conditions that may cause this include Windows updates, BIOS updates, using fast startup, and changing some Windows settings which may result in the TPM state being invalidated on the next restart. If you'd like to try disabling fast startup, you can take a look at that guide.

Please let us know if this helps.