Forum Discussion

Anonymous's avatar
Anonymous
5 years ago

1Password installer hangs on OSX Monterey

Hi,

I'm trying to install/update 1Password 7.9.2 on OSX Monterey.

When I get to the "Quit 1Password" step, the installer hangs with a spinning beachball, and has to be force-quit.

I've tried completely uninstalling 1Password, including deleting all of it's folders.

I've downloaded the Troubleshooting app and reset all the Permissions, etc.

And, of course, I've rebooted several times.

What should I try now?

1Password Version: 7.9.2
Extension Version: Not Provided
OS Version: Mac OS 12.0

macos

2 Replies

  • Anonymous's avatar
    Anonymous
    5 years ago

    Hi @michaelwilson!

    I would like to ask you to generate a https://support.1password.com/diagnostics/?mac and email it to us to mailto:support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • Anonymous's avatar
    Anonymous
    5 years ago

    Here's a screen shot where it's hung.