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LJM's avatar
LJM
New Contributor
3 months ago
Solved

1Password is intolerably slow

Our 1Password has become so slow it's barely tolerable. And, yes, it is updated to the latest version. I can't find a live support person or phone number anywhere on their website. Can anyone help me...
macos
  • 1P_Dave's avatar
    1P_Dave
    3 months ago

    LJM​ 

    Thanks for the reply. I suspect that you're affected by a known issue that our development team recently identified where running the Intel version of 1Password for Mac on an Apple Silicon Mac can result in slow performance. 

    I recommend that you reinstall 1Password from our website (on both your desktop and laptop): Install 1Password

    If that doesn't work then let me know. 

    -Dave

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 months ago

Hello LJM​! 👋

I'm sorry that you're seeing performance issues when using 1Password. Are you seeing these issues when filling logins in a browser? Or when using the 1Password desktop app? 

If you have the desktop app installed then can you click on the 1Password app icon in your /Applications folder and then click Get Info. Can you tell me what it says next to "Kind" in the window that appears? And can you tell me if you're using an Intel-Mac or an Apple Silicon Mac? You can find out by click on the Apple in the top left corner of your screen and then clicking About This Mac. 

I look forward to hearing from you.

-Dave