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Forum Discussion
LJM
3 months agoNew Contributor
1Password is intolerably slow
Our 1Password has become so slow it's barely tolerable. And, yes, it is updated to the latest version. I can't find a live support person or phone number anywhere on their website. Can anyone help me...
- 3 months ago
Thanks for the reply. I suspect that you're affected by a known issue that our development team recently identified where running the Intel version of 1Password for Mac on an Apple Silicon Mac can result in slow performance.
I recommend that you reinstall 1Password from our website (on both your desktop and laptop): Install 1Password
If that doesn't work then let me know.
-Dave
LJM
3 months agoNew Contributor
I emailed a reply to you and haven't heard back. Want to make sure you got it.
- 1P_Dave3 months ago
Moderator
I don't see an email from the email address that you're using in the community, did you use a different email address? If you did then did you send the email to support@1Password.com ? You should have received an auto-reply with a Support ID. If you post that here I can make sure that the email gets to the right team.
-Dave
- LJM3 months agoNew Contributor
No, it's specifically on my computer. I don't really use it on my browsers. I have a Mac mini using macOS 15.5. It's soooo irritatingly slow. It barely picks up typed words. It's only slightly faster on my new MacBook Pro. But it works very well on my new iPhone.
Thanks for getting back to me so fast. Do you have a live help number?
Lorijo