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LJM's avatar
LJM
New Contributor
3 months ago
Solved

1Password is intolerably slow

Our 1Password has become so slow it's barely tolerable. And, yes, it is updated to the latest version. I can't find a live support person or phone number anywhere on their website. Can anyone help me...
macos
  • 1P_Dave's avatar
    1P_Dave
    3 months ago

    LJM​ 

    Thanks for the reply. I suspect that you're affected by a known issue that our development team recently identified where running the Intel version of 1Password for Mac on an Apple Silicon Mac can result in slow performance. 

    I recommend that you reinstall 1Password from our website (on both your desktop and laptop): Install 1Password

    If that doesn't work then let me know. 

    -Dave

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 months ago

LJM​ 

I don't see an email from the email address that you're using in the community, did you use a different email address? If you did then did you send the email to support@1Password.com ? You should have received an auto-reply with a Support ID. If you post that here I can make sure that the email gets to the right team.

-Dave

LJM's avatar
LJM
New Contributor
3 months ago

No, it's specifically on my computer. I don't really use it on my browsers. I have a Mac mini using macOS 15.5. It's soooo irritatingly slow. It barely picks up typed words. It's only slightly faster on my new MacBook Pro. But it works very well on my new iPhone.

Thanks for getting back to me so fast. Do you have a live help number?

 

Lorijo

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 months ago

    LJM​ 

    Thanks for the reply. If you have the desktop app installed then can you click on the 1Password app icon in your /Applications folder and then click Get Info. Can you tell me what it says next to "Kind" in the window that appears? 

    -Dave

    • LJM's avatar
      LJM
      New Contributor
      3 months ago

      Application (Intel)  (And just to be clear, it's unbearably slow on my desktop and my new laptop, but fine on my iphone.)

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        3 months ago

        LJM​ 

        Thanks for the reply. I suspect that you're affected by a known issue that our development team recently identified where running the Intel version of 1Password for Mac on an Apple Silicon Mac can result in slow performance. 

        I recommend that you reinstall 1Password from our website (on both your desktop and laptop): Install 1Password

        If that doesn't work then let me know. 

        -Dave