Forum Discussion

Former Member's avatar
Former Member
4 years ago

1Password isn't working using Samsung Keyboard on S22 Ultra

I just switched from Samsung S21 Ultra to S22 Ultra. 1Password will not show up at all using Samsung Keyboard, regardless of the settings I set, which match my previous phone exactly. In addition...
android
1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
4 years ago

Hello @RJSams , @Sterion thanks for writing in. Are you using Samsung Internet Browser on your device? If so, you can try closing Samsung Internet, force stopping it, then reopening the browser. Do you see Autofill prompts after reopening? If you switch to a different keyboard such as Gboard or SwiftKey do you see any change in behavior?

@RJSams regarding the biometric unlock issue I'd like to ask you to create a diagnostics report from your Android device:

Sending Diagnostics Reports (Android)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

  • A link to this thread: url
  • Your forum username: username

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!