Forum Discussion

oliver_b_fischer's avatar
oliver_b_fischer
Occasional Contributor
4 years ago

1Password lost attached files during migration to 1Password account from iCloud vault

Dear all,
Yesterday I was forced to install my MacBook again and during this process, I also have choosen to migrate from my iCloud vault to the 1Password vault.

During this process, 1Password lost the majority of all attachments like certificates and SSH keys. The entry for the credential has been migrated, but not the attached files. This is a huge desaster for a security software.

I still have the iCloud vault in iCloud, but I can only access it via my iPad.

My questions:
1. Is this a known problem?
2. How to restore them?
3. How can I add the iCloud vault to my 1Password installation on my MacBook?

1Password Version: 7.8.6
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

macos

10 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 years ago

    Thank you Oliver. 🙂I see that one of my colleagues has already sent you a reply.

    ref: LVY-84839-833

  • oliver_b_fischer's avatar
    oliver_b_fischer
    Occasional Contributor
    4 years ago

    Hi 1P_Tommy,
    I only today managed to send the collected data to your support team. The support case id is #LVY-84839-833.

  • oliver_b_fischer's avatar
    oliver_b_fischer
    Occasional Contributor
    4 years ago

    Yes, but luckly I have documented 90% of the tasks. I hope to be able to setup my mail client today.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    4 years ago

    oliver_b_fischer

    Sorry about that, I am bouncing between here, and email support. Thank you for the report. Once we have it we can take a closer look. I hate setting up my Mac again from scratch. It always takes me a month to iron out all of the little intricacies I like just so. :lol:

  • oliver_b_fischer's avatar
    oliver_b_fischer
    Occasional Contributor
    4 years ago

    Hi 1P_Tommy, I prepared the error report and will send the mail tomorrow to you. I have to setup my Mac again and my mailsystem hasn't been configured.

    BTW, so see such a helpful tool gives my a good feeling.

  • oliver_b_fischer's avatar
    oliver_b_fischer
    Occasional Contributor
    4 years ago

    One question more 1P_Tommy, did the very usefull feature to store multiple files in one item at all?

    I played around with the current implementation and for my use case the current solution is not sufficient, from my perspective the way how it is done is inconsistent. Sorry to say so.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    4 years ago

    oliver_b_fischer

    Can you send us an email to support and let us look at your setup? Something seems off for sure.

    Sending Diagnostics Reports

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • oliver_b_fischer's avatar
    oliver_b_fischer
    Occasional Contributor
    4 years ago

    Hi 1P_Tommy,
    no, I already have seen it, but I can't see or find them. Luckily I found out how to switch back to iCloud.

    If I move a crendential (on another Mac I have my iCloud vault and the 1Password vault in parallel), the attachments wil remain. It seems to be a problem which only occurs during migration. So for now my problem it solved, but it remains a fishy feeling.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    4 years ago

    oliver_b_fischer

    During the change from a standalone setup to a membership, attachments become Documents and are full-fledged members of the team. Do you see the missing items in the sidebar in the Documents section?