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Forum Discussion
1Password no longer accepts password nor allows facial recognition.
I have 1Password on an iPhone 12 Pro Max that no longer accepts my password nor allows facial recognition.
1Password Version: 8.8.0
Extension Version: Not Provided
OS Version: IOS 15.6
B...
Jack_P_1P
1Password Team
1Password TeamHi @Atlmagi:
Are you using a 1Password account, or a standalone vault synced with a third party sync service like iCloud or Dropbox? It isn't possible to reset your account password if you've forgotten it, and similarly, if you're no longer able to use Face ID to unlock 1Password for iOS, there isn't a way of re-enabling it.
Do you have access to your 1Password information on any other devices? Let me know.
Jack
