Forum Discussion

ragoodman's avatar
ragoodman
New Contributor
2 years ago

1Password not recognizing touch ID

1Password is not recognizing touchID on my MacBook Pro. Touch ID is working to unlock my computer. Initially touchID was grayed out in 1Password. I followed instructions found in the forum and TouchID came back, however does not recognize my touch. I tried deleting and adding my fingerprint back in and it does not work.

macos

3 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    ragoodman

    Thank you for posting the Support ID! One of my colleagues will reach out to you via email as soon as possible.

    To prevent duplication of efforts, I'll close this thread. 🙂

    -Dave

    ref: QEC-78751-859

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello ragoodman! 👋

    I'm sorry that Touch ID isn't working with 1Password on your Mac. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave