Forum Discussion

MVRLon's avatar
MVRLon
Occasional Contributor
3 years ago

1Password not unlocking in Safari

When I click on the 1P icon in the username field, I get the faceid unlock confirmation but the icon continues to show the lock symbol and if I touch it again to it does the faceid unlock again. It d...
ios
1p_jac's avatar
1p_jac
Icon for 1Password Team rank1Password Team
3 years ago

Hi MVRLon

I apologize for the trouble you're experiencing unlocking 1Password for Safari on your iPhone. I suspect you're affected by a known issue but it'd be great if you could let me know if you're using 1Password downloaded from the App Store or if you're using the Beta version from TestFlight? Do you also have two-factor authentication added to your 1Password account?