Forum Discussion

Former Member's avatar
Former Member
4 years ago

1Password NOT working on Android Tablet (Lenovo) or Phone (Samsung A8)

1P works beautifully on Windows computer - ver 8.8.0 On 3 devices, 1P opens ok, but I cannot get it to auto fill in log-in fields on Android Tablet (Lenovo) or Phones (Samsung Galaxy S9 &A8). Eg ...
android
1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
4 years ago

Hi @pac, thanks for letting us know about these issues on your Android devices. I'm very sorry to hear Autofill isn't working as expected. To help dive into this a little more deeply, I'd like to ask you to create a diagnostics report from one of your Android devices (no need for all three at this time):

Sending Diagnostics Reports (Android)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks again!