Forum Discussion

Former Member's avatar
Former Member
4 years ago

1password not working on CIBC mobile app

I just got a new phone, and installed the 1password app. When I open the CIBC mobile app, the 1Password icon isn't appearing in the user name (Access Card Number) field or the Password field and it's...
android
1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
4 years ago

Hello @cheryln thanks for joining us on the forum!

I've downloaded the CIBC app and I can fill the password from the password field but not the Card Number field. I suspect this may be due, in part, to the switch to a numerical keyboard in the Card Number field.

Just to clarify, when you tap the password field in the CIBC app you are not prompted to fill your item? Do you see a prompt to open or search 1Password? If you have your old phone available I'd also like to ask you to check if you have different versions of CIBC installed (system settings > Apps > CIBC > version). Thanks again!