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Former Member's avatar
Former Member
3 years ago

1password not working on CIBC mobile app

I just got a new phone, and installed the 1password app. When I open the CIBC mobile app, the 1Password icon isn't appearing in the user name (Access Card Number) field or the Password field and it's...
android
Former Member's avatar
Former Member
3 years ago

New version of 1Password app on Android phone (Samsung Galaxy S9+ in my case) and CIBC online/mobile banking:
the 1Password app looks for and displays credit card Numbers as only choices; it does not recognize debit card Numbers needed to access CIBC bank accounts, so that you can login to credit card accounts, but not bank accounts. Please advise.

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not working on CIBC mobile app","id":"message:114778","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:114778","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:114778"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:114778"},"body@stripHtml({\"truncateLength\":200})":" I just got a new phone, and installed the 1password app. When I open the CIBC mobile app, the 1Password icon isn't appearing in the user name (Access Card Number) field or the Password field and it's...","body@stringLength":"566","rawBody":"

I just got a new phone, and installed the 1password app. When I open the CIBC mobile app, the 1Password icon isn't appearing in the user name (Access Card Number) field or the Password field and it's not suggesting values to enter. This was working on my old phone. And it works on my new phone on other apps.

\n\n
\n\n

1Password Version: 7.9.4
\nExtension Version: Not Provided
\nOS Version: Android 12
\nBrowser:_ Not Provided
\nReferrer: forum-search:cibc

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I just got a new phone, and installed the 1password app. When I open the CIBC mobile app, the 1Password icon isn't appearing in the user name (Access Card Number) field or the Password field and it's not suggesting values to enter. This was working on my old phone. And it works on my new phone on other apps.

\n\n
\n\n

1Password Version: 7.9.4
\nExtension Version: Not Provided
\nOS Version: Android 12
\nBrowser:_ Not Provided
\nReferrer: forum-search:https://1password.community/search?Search=cibc

"},"Conversation:conversation:114778":{"__typename":"Conversation","id":"conversation:114778","solved":false,"topic":{"__ref":"ForumTopicMessage:message:114778"},"lastPostingActivityTime":"2022-09-21T10:35:37.000-07:00","lastPostTime":"2022-09-21T10:35:37.000-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:114778":{"__typename":"ModerationData","id":"moderation_data:114778","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:114778_1":{"__typename":"Revision","id":"revision:114778_1","lastEditTime":"2022-08-17T12:49:02.000-07:00"},"ForumReplyMessage:message:114780":{"__typename":"ForumReplyMessage","id":"message:114780","conversation":{"__ref":"Conversation:conversation:114778"},"author":{"__ref":"User:user:-1"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:114778/message:114780","revisionNum":1,"uid":114780,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: 1password not working on CIBC mobile app","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:114780"},"parent":{"__ref":"ForumTopicMessage:message:114778"},"body":"

New version of 1Password app on Android phone (Samsung Galaxy S9+ in my case) and CIBC online/mobile banking:
\nthe 1Password app looks for and displays credit card Numbers as only choices; it does not recognize debit card Numbers needed to access CIBC bank accounts, so that you can login to credit card accounts, but not bank accounts. Please advise.

","body@stringLength":"363","rawBody":"

New version of 1Password app on Android phone (Samsung Galaxy S9+ in my case) and CIBC online/mobile banking:
\nthe 1Password app looks for and displays credit card Numbers as only choices; it does not recognize debit card Numbers needed to access CIBC bank accounts, so that you can login to credit card accounts, but not bank accounts. Please advise.

\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-09-19T20:44:52.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:114780_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":12},"read":false,"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1749225827195":{"__typename":"CachedAsset","id":"theme:customTheme1-1749225827195","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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