Forum Discussion

Former Member's avatar
Former Member
4 years ago

1password not working on CIBC mobile app

I just got a new phone, and installed the 1password app. When I open the CIBC mobile app, the 1Password icon isn't appearing in the user name (Access Card Number) field or the Password field and it's...
android
1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
4 years ago

Hello @Bufto, thanks for writing in.

Would this be with the CIBC website specifically? If so, I believe I've been able to reproduce what you've described. It looks like the context 1Password is getting from the "Card number" field on the CIBC website is payment card rather than debit-card-number-as-username. I've gone ahead and shared this with the team.

In the mean time, I'd like to suggest a work around. You can create a Credit Card item in 1Password with your debit card number in the number field. Now on the CIBC website when you tap the Card number field, your debit card number should be suggested. After filling your card number you can tap the password field and fill the password from your regular CIBC Login item.