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Forum Discussion
1Password not working with sites that use Healthsafe ID.
I'm going to repost a question from someone else that I never saw an answer to:
Two sites I access use Healthsafe ID to manage logons. When I visit the websites (see below) I use the 1Password browser extension to try to populate the user/password in the logon boxes but it always redirects me to one generic site, healthsafe-id, that has no password gateway. The only way I can log in is to copy/paste the password rather than use the 1Password browser extension. Error occurs with both Safari and Chrome. Is anyone else having this problem? Any suggestions? BTW, it seems to work with Apple Keychain.
https://accounts.myuhc.com
https://healthsafeid.optumbank.com
Thanks!
1Password Version: 7.8.7
Extension Version: Not Provided
OS Version: mac 11.6
13 Replies
ag_chantelle1Password Team
@cindyjrob
I tried accessing the URLs you've shared and whether I click on them directly, or paste them into my browser address bar - they always lead me to the landing page you've mentioned. I suspect the URL you have saved in your Login item for your HealthSafe ID might be the culprit here.
When I search for HealthSafe ID, the login landing page brings me to this URL: HealthSafe ID. Note, it has a string appended that seems to be necessary to access the Login page. If you copy and save this URL in your Login item for your HealthSafe ID, does it behave as expected?
It's https://healthsafe-id.com/. This is the description:
What is HealthSafe ID?
HealthSafe ID is our new sign-in that gives you access to your benefits with the ease of one username and password.So, when I try to log into myuhc.com, using the website https://accounts.myuhc.com, with the 1Password extension, it redirects me to healthsafe id, which gets me nowhere. I hope that makes sense.
