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Forum Discussion
Starmatrix
4 hours agoNew Member
1Password desktop app refuses to run/open
My 1Password desktop app v8.11.8 x64 refuses to open on my Windows 11 x64 computer. The app last auto-updated September 11th and it's been an issue since then. I've been able to use the browser agent for most things, thus I didn't realize the extent of the problem until now.
I've tried updating the app which fails. I've also tried uninstalling the app through Windows which also fails. Each time I run these processes it seems to start to run and then there is just no response as if nothing has happened. Opening the app itself does nothing, even opening the app executable from the main 1password folder. I've closed any open programs from the Task Manager, reset the computer multiple times and all have had no effect. I am using the downloaded version direct from the 1Password website, not the version from the Microsoft store.
The logs show:
"ERROR 2025-10-13T15:07:18.427+00:00 ThreadId(1) [1P:foundation\op-log\src\lib.rs:686] tracing WAS NOT installed"
"ERROR 2025-10-13T15:07:18.613+00:00 ThreadId(1) [1P:foundation\op-startup\src\windows.rs:90] Error HRESULT(0x00000000): The operation completed successfully."
as the errors in the logs each time I try to run the app or uninstall.
I can provide the full logs to the support email if necessary.
I've read about disabling Hardware Acceleration, however I don't have the ability to change this without the desktop app actually opening. Unless there is a json setting somewhere that I haven't found.
Please help me to resolve this issue and get the app back up and running.
Thank you 1Password team.
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