1Password not working with Sony Account Login

sircompo

I'm sorry for the inconvenience. If you're signing into the website then can you try the following:

1. Open Safari on your iOS device.
2. Go to https://playstation.com
3. Tap Sign in.
4. Tap on the "Sign-In ID (Email Address) field.
5. Tap on the "passkey for this website" prompt from above your keyboard.

Do these steps allow you to sign in? If they don't then which step doesn't work?

-Dave

ref: dev/core/core#27516

I'm surprised this fix still hasn't been released yet, even if it means disabling autofill for the affected domains.
At least then you won't have a bunch of users pulling their hair out assuming the issue is on their Sony/PlayStation account. It wasn't until after I'd gone through the rigmarole of disabling the passkey I'd set up that I realised the issue still existed and started looking at other factors.

I presume you don't have a signature/config channel for releasing website customisations that's separate from the main app (akin to Anti-Virus signatures)? If not, perhaps you should consider it for 1Password 9.

Steven78

I'm sorry for the inconvenience, the team hopes to get a fix released in a future update as soon as possible.

-Dave

ref: dev/core/core#27516

+1. When I use autofill for email address, it errors out. When I manually enter email address, it works as it should, and I login successfully

Thank you all for reporting the issue, hopefully a fix is released soon in a future update to 1Password in the browser.

-Dave

1P_Dave Not tried the copy/paste method yet, but sounds like it works from the other poster above testing it, glad to hear it will get fixed in an update. Thanks

I also ran into this a couple of times and always blamed the Sony website, until I tried copy/paste…

(Before discovering this post)

1P_Dave

That does work, copy and paste of email address or manually typing email address is ok. Autofilling via 1Password errors out. As long as you manually enter or copy and paste, passkey works

ToffenDask, telUK, sbchasin

I'm sorry that you're all also affected by the issue. I can confirm that our developers are aware and are working to update 1Password in the browser in order to fix the issue in future versions. I'm sorry for the inconvenience.

For the time being, you can copy and paste your email address into Sony's login page to workaround the issue.

Let me now if the workaround doesn't work for you.

-Dave

ref: dev/core/core#27516

+1. When I use autofill for email address, it errors out. When I manually enter email address, it works as it should, and I login successfully