1Password not working with Sony Account Login

ToffenDask GreyM1P

I get the same issue as OP, I don't have passkey set up yet, but I do notice that signing into playstation website is a little broken with 1password autofill, if you let it autofill login email it throws a sign in error, manually typing email address works fine then password autofill also works.

If you use password or passkey, it seems clear that there is an issue with the autofill email on playstation website. Hopefully 1p can investigate why this is.

I just got the announcement about passkey support from Sony today, and ran into issues as well after setting it up with 1Password:

1. Open https://playstation.com
2. «Sign in» at top right
3. In the email field, select the 1Password item showing the passkey symbol from the dropdown
4. Immediately an error page «Something went wrong» appears

Former Member Thanks! I've made sure your enquiry is with the right team, and they'll reply to you as soon as they can.

HFW-47292-515

Former Member

I've removed the link to Google Drive, since the screen recording included exposed email addresses. In this case, I would imagine it'll be more effective to troubleshoot this with you by email, so Send us an email at support+forum@1password.com and you'll receive an auto-reply from 🤖 BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] – post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you.

If you can view the video at [removed URL due to exposed email addresses]

You’ll see an error when starting the login my using 1Password to fill the email address, but when the email address is typed manually, the process moves forward and 1Password can be used to complete the login

Hi there Former Member

When you say 1Password is "not working" with your Sony account login, could you tell me a bit more about that? The URL https://my.account.sony.com/ just returns "Not Found", so if you're able to let me know the exact URL and what the specific error is, I can look into it. :)

— Grey